20+ years of international experience across APAC and EMEA, leading enterprise support teams, driving SLA performance above 95%, and partnering with Sales and senior stakeholders on service strategy. ITIL Expert · PRINCE2 · Six Sigma.
Browse my areas of focus — skills & background, web projects, and upcoming mobile work.
My IT service management background, leadership experience, certifications, and career timeline.
View expertise →Personal AI/automation side projects — including an AI-powered Chinese dinner suggester and more to come.
Browse web apps →Native iOS / mobile apps. Projects in progress — check back soon for launches.
Coming soon →